Support ticket system is an adequately designed ticket managing PHP system that facilitates great user experience for your Clients / Customer / End-User. Accessible by multiple agents and admins, this tool helps in managing tickets generated by Clients / Customer / End-User. By adequately managed support you can close the generated tickets.

 

What to expect from Support Ticket System?

• An effective dashboard with graphical representation of categories and tickets. Get an insight on number of agents as well as open and closed tickets.
• Facilitates multiple admin usage.
• Generates ease for clients in creating tickets.
• You can add multiple agents to resolve queries.
• End user can chat with agent.
• Search tickets by unique number.
• Change the ticket status to in progress, on hold or closed.
• Maintaining personal notes for each ticket.
• Create various categories for easy customer resolution.
• Multiple language access.

Features of Support Ticket System

Ease in ticket generation

This tool facilitates clients to create tickets and attach files. They can select their query from a well curated listed of FAQ’s. On successful generation of ticket, the unique ticket id is created and the link is sent via mail to the client.

An effective dashboard

Get easy access to open and closed ticket statistics. A visual presentation of categories and monthly generated ticket chart is presented.

Search tickets

Customer can search for the tickets with their unique ticket id

Manage tickets

Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or change the status with a simple click.

Maintain a personal note for each ticket

You can make notes for each ticket according to the need. This makes following up on queries easier.

Managing categories

Create categories for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.

Chat with Agent

End user can chat with agent and agent will give response on user query. For push notification we have added pusher configuration.

Add agent

Add new agents for giving support to your customer, Agent can see all ticket and give a response on it.

FAQ’s

Curate a detailed list of Frequently asked questions. This is very important for user convenience.

Manage site settings

Update your site settings by adding a site logo and choosing a default front end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post and mail host.

Multiple languages

Manage your language need in the back end by adding a new language or selecting from an already existing list of available languages.

Email notification

An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.